Privacy policy

At The Love Fields we care about privacy and transparency, and we are committed to being open and upfront about how we use personal information. We know that you care to about how your information is used; Love Fields Ltd ("Love Fields Ltd", "we", "us" or "our") respects the privacy of every individual who visits www.thelovefields.com web site (the "Site").

This privacy policy governs the way in which we use and disclose any personal information that you provide to us whilst visiting the site or whilst making a booking. Personal information includes any information that identifies you or another individual personally, such as your name, address or email address. If you have questions or concerns regarding this statement, you should first contact us at info@thelovefields.com

 

1.       Accepting the privacy policy

2.       Information collected and received, uses, sharing and disclosure 

3.       Messages from Love Fields Ltd

4.       Security

5.       Disclosure business transitions

6.       Analytics

7.       Retention

8.       Your rights  

9.       Withdrawing consent

10.   Privacy policy changes

 

Accepting the privacy policy

We need to collect your personal information to run our business, to join our mailing list or to make a booking with us. When you confirm your booking you are accepting that you have read and accepted our terms and conditions that include this policy.  Without collecting your personal information we are unable to process your booking and you will be unable to stay with us. 

 

Information collected and received, uses, sharing and disclosure

To enable us to provide our services we collect your personal information in a few different ways. We request certain personal identifiable information to allow us to keep you up to date with our services and to process a booking, such as name, email and address. We use this information for billing purposes and to complete your booking, if you book to stay with us you will also be automatically be added onto our mailing list, so we can keep you up to date with important information with regards to your booking and the festival. If we have trouble processing an order, we will use this information to contact you.

In addition, we use the personal information we collect from you and other visitors to the site in the following ways:

 • To develop and improve the services we offer to you;

 • To contact you by post, email and SMS to inform you about any of our services that we think may be of interest to you and generally to track the popularity of our marketing activities;

 • For site administration and development (including enabling us to respond to any comments on the Site or feedback you may give us).

  If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our customer support at info@thelovefields.com or by contacting us by telephone or postal mail, by phoning us on 07712 186914 or writing to us at Love Fields Ltd , Nurses House, Pilcorn Street, Wedmore, Somerset BS28 4AN.

We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes. For example, to look at our booking trends, or to gain an idea of our client demographic.

If The Love Fields receives a lawful, verified request for personal information, we may release your personal information to a third party in the following circumstances:

  • In response to a lawful request by the public authorities, including to meet legitimate national security or law enforcement requirements.
  • To protect, establish or exercise our legal rights or defend against a legal claims, including to collect debt, to comply with a subpoena, court order, legal process or other legal requirements, or when we believe in good faith that such disclosure  is necessary to comply with the law, to prevent imminent physical harm or financial loss, or investigate, prevent or take action against illegal activities, suspected fraud or threats towards any persons, or property owned by The Love Fields, or violations to The Love Fields Terms and Conditions.

If The Love Fields receives a lawful request for personal information of a The Love Fields guest, we may disclose personal information, which may include but not limited to, a name, address, email and phone number.

 

Messages from The Love Fields

If you choose to join our mailing list prior to booking we will be in contact with any exciting news and information at the festival nears, of course if you decide that you would no longer like to hear from us you can unsubscribe, or email us at info@thelovefields.com

Once you have made a booking with us you will automatically join our mailing list for the festival you have booked, we will then be in contact with any important information regarding your booking and your stay at the festival. Every booking is required to keep a valid email address on file to receive messages. We may also contact you by telephone to provide customer support or for transaction related purposes. Additionally we may require to send you a physical letter containing important information, such as your car pass, required to gain entry onto the site. When making a booking you are agreeing that we can send you non marketing emails and messages, in relation to your booking, transactions, security or necessary notifications or changes to your booking.

 

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can send email us at info@thelovefields.com

 

Disclosure business transitions

In the event The Love Fields  goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email within 30 days of any such change in ownership or control of your personal information.

Our site contains hyperlinks to web sites owned and operated by third parties. These web sites have their own privacy policies and we urge you to review them. They will govern the use of Personal Information you submit whilst visiting these websites. The Love Fields does not accept any responsibility or liability for the privacy practices of such third party web sites and your use of such websites is at your own risk.

 

Analytics

We study visitor trends since we are interested in the successful dissemination of information through our website. Our server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were explored and the length of your visit. Analysis software is used to generate reports, which helps us to learn more about how we can enhance your experience with the Site. This information is not used to develop a personal profile of you. The log files are regularly purged. An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. Generally, an IP address will change every time your computer connects to the Internet. However, if you have a broadband connection, it is possible that the IP address that we may gather may contain information that may be deemed identifiable. This could occur due to the fact that by using certain broadband connections, your IP address would not change and could be associated with your personal computer. We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not seek. You have the right to see your personal information and have the right to request a copy of the personal information that The Love Fields holds on you and to have any errors in that information corrected. Please address your request to our customer service team at info@thelovefields.com.  We will use reasonable efforts to supply, correct or delete personal information about you on our files.

 

Retention

The Love Fields will retain your basic information, such as your email address, contact telephone number and mailing address for as long as necessary as set out in this policy, or as needed to keep you up to date with our offers and services. If you are no longer happy for us to get in contact with you to offer services you can let us know by unsubscribing or sending us an email to info@thelovefields.com. Love Fields will retain information to the extent necessary to comply with legal obligations, to resolve disputes, and as otherwise described in this policy.

 

Your rights

Whilst making a booking with The Love Fields it is necessary for us to retain your information to allow us to process your booking. If you would like to manage, change or delete certain personal information you can do so by emailing us at info@thelovefields.com. Upon request we will provide details about what personal information we hold for you. In certain cases you may be able to limit the way in which we use your information, such as for analytics. In certain circumstance you may have the right to request deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format.

If The Love Fields has compelling evidence and legitimate grounds to hold and process your information, such as a need to process your information for legal reasons, and or in the interest of the public, we remain the right to do so. Where we use your information and data for direct marketing purposes, you always have the right to unsubscribe to such communications.

 

Withdrawing consent

For marketing purposes you have the right to withdraw your consent for the processing of your information at any time, this can be done by unsubscribing to our mailing list, or by emailing info@thelovefields.com to let us know of your wishes. To process bookings we require your personal information to precede with the booking, should you wish to withdraw your consent to The Love Fields holding your information prior to your stay with us this would result in the cancellation of your booking and you may be liable to a cancellation charge. In all cases we may be required to retain certain personal information for legal reasons.

 

Privacy Policy Changes

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. If you have any queries about this privacy policy please email -info@thelovefields.com.