Frequently Asked Questions

General FAQ'S

Where is Love Fields in relation to the festival site?

Love Fields is located on private land just outside of Pedestrian Gate C on the East side of the festival site near the Acoustic Tent.  From our gate to Pedestrian Gate C is just 42 steps. Once inside the festival site, you are a 15 minute walk from the Pyramid Stage and the heart of the festival. 

What's Love Fields’ address and how do I get there?

Our address is - Love Fields, Pylle Road, Pilton, Shepton Mallet, Somerset, BA4 4HP. 

If you’re driving, please turn off your Sat Nav as you approach the festival site and follow the numerous festival signs. You need to follow the Blue Route which is clearly signposted. Once on the Blue Route, look for signs for Love Fields.

do you have on site parking?

Yes. If you are driving to Love Fields, you will need to pre-book a Love Fields/ Glastonbury Docks Car Parking Pass when you make your booking for your accommodation which provides you with secure parking for the duration of your stay and a Blue Route Pass to access our site via the Blue Route.  We will send you your Blue Route Pass and Love Fields/ Glastonbury Docks Car Parking Pass approximately two weeks prior to the festival.  Our on site car parking areas are typically only a few minutes walk from your accommodation. When you arrive, you will be shown where you need to go and where to park your vehicle by our friendly crew. 

Can i charge my electric car?

Unfortunately, we do not have the facilities in term of an adequate power supply to be able to offer charging for electric cars. Guests are not permitted to plug in their charging cables into any of the domestic sockets on site. The nearest EV charging centre is at Tesco Superstore, Townsend Shopping Park, Townsend, Shepton Mallet BA4 5EG

Can a friend who's not staying at Love fields/ glastonbury docks visit me during my stay?

Unfortunately, visitors are not permitted in Love Fields or Glastonbury Docks unless authorised by the owners or a member of the management team.

Can a friend who's not staying at Love fields/ glastonbury docks park at love fields?

Sorry but only Love Fields/ Glastonbury Docks guests can park at Love Fields. If you are travelling with friends who are not Love Fields/ Glastonbury Docks guests, the closest Glastonbury Festival car parks are either the Blue or Purple car parks. Please check the Official Glastonbury Festival Website for further details. 

i'm coming by bus, how dO i GET TO LOVE FIELDS/ glastonbury docks?

You will be dropped off at the festival bus station. You will need to get your festival wristband and enter the festival site through Pedestrian Gate A then walk across site to Pedestrian Gate C and exit the festival. On the other side of Pedestrian Gate C, look left and you will see Love Fields. Please use this access for Glastonbury Docks too.

I'm coming by Taxi or being dropped off, how do I get to Love Fields/ glastonbury docks? 

You will need to be dropped off at the festival 24hr Drop and Collect Point. The Drop and Collect Point is located to the East of the site. Head towards Evercreech on the A371 and follow the signs for Drop and Collect or DC. From this point, a 24hr shuttle bus service runs to Pedestrian Gate A.  You will need to get your festival wristband and enter the festival site through Pedestrian Gate A, walk to Pedestrian Gate C and exit the festival site. On the other side of Pedestrian Gate C, look left and you will see Love Fields. Please use this access for Glastonbury Docks too. 

I'm coming by train, how do I get to Love Fields/ glastonbury docks? 

The best railway station to reach is Castle Cary. For all festival ticket holders there is a free shuttle bus to the festival bus station located near Pedestrian Gate A.  You will need to get your festival wristband and enter the festival site through Pedestrian Gate A, walk to Pedestrian Gate C and exit the festival site. On the other side of Pedestrian Gate C, look left and you will see Love Fields.  Please use this access for Glastonbury Docks too.

please be aware:

Love Fields/ Glastonbury Docks is situated in a rural location and public transport and taxis are not readily available. Walking is not advised as the local roads can be inadequately lit and have no pavements. Please make sure you make suitable travel arrangements to and from the festival.

Please also familiarise yourself with the locations of Pedestrian Gates A and C and Love Fields/ Glastonbury Docks and the distances between each prior to booking.

Can I camp next to my friends?

Love Fields is made up of three fields; Leg of Lickle, Spring Ground and Barron Ground. Access to each field is restricted to guests, although there is an open access area near to Gate C for all guests to enjoy together. If you would like to be near friends who have also booked, please let us know and we will always try to make sure you are as close together as possible. Please try to give us as much notice as possible with regards to group bookings and who you would like to be close to so we can allocate structures and pitches together. 

Are pets allowed?

Sorry - no pets are allowed at Love Fields/ Glastonbury Docks or the festival site. 

Can I BRING GLASS TO lOVE FIELDS/ glastonbury docks?

Unfortunately, glass is not permitted in our fields. We graze animals in our fields when there’s no festival on, so please don’t bring glass items. If you do bring glass bottles/glasses then they may be confiscated or you will be asked to leave them in your car. We adhere to Glastonbury Festival’s mantra of ‘Love the farm, leave no trace’ so please help us make it more sustainable by limiting the packaging you bring. 

can i bring food and drink?

Yes please feel free to bring food and drink with you. However, we do not allow open fires or BBQs to be used to cook food anywhere in our campsite. The Love Fields restaurant and Glastonbury Docks food outlets offer various food and drink options during the day and our licenced bars are open late into the night.

Love Fields Alcohol Policy

If you intend to bring alcohol to Love Fields then you will only be allowed to bring a reasonable quantity for personal consumption into the site.

When consuming alcohol you should drink responsibly. Make sure you stay within your limits and keep a look out for your friends drinking responsibly too!

Anyone suspected of selling alcohol on the site or bringing excessive amounts in to the event will have it confiscated by the stewards until you leave at the end. Please note we will also be operating a Challenge 21 policy at the entrance and at the bars, so please do not be offended if we ask you for proof of age when you buy alcohol or attempt to bring alcohol on to the premises. We ask you to be aware of the dangers and annoyances of litter on site and to dispose of any litter in the bins provided or take it home with you. We do not allow glass bottles on site at Love Fields.

All those attempting to enter the site with alcohol will be checked that they are of legal age. The checks will follow the policy of ‘Challenge 21’. Any doubts will result in confiscation or refusal of entry.

Can i pitch my tent or gazebo in the campsite?

For customers that have booked one of our structures in Love Fields, unfortunately we do not allow the erection of any type of additional structures. We have an exclusive area with beautiful canvas structures carefully positioned to provide guests with space and privacy and therefore we cannot allow tents, gazebos or wind brakes. The same rules apply in the Spring Ground.

For guests who have booked a Campervan / Caravan / Motorhome pitch in Glastonbury Docks, fitted awnings can be used but a separate tent cannot be put up in one of these pitches. If you have friends wanting to pitch a tent, then they must book a separate tent pitch. Gazebos and wind brakes can be used in Glastonbury Docks PYO pitches but all structures (including the guy ropes) must fit within the footprint of the pitch which is clearly marked. Details of pitch sizes are available on our website. Please remember to check the dimensions of your Campervan/Caravan/Motorhome/Tent prior to booking.

Accommodation FAQ's

How many people does my ACCOMMODATION sleep?

Please refer to the Compare Accommodation pages of our website for full details. Our furnished accommodation options sleep from 2-4 guests depending on the structure. If you are a larger group, you would need to look to book multiple structures. 

Our ‘Pitch Your Own’ pitches are for 2 guests and you can add an additional 2 guests at an additional charge. Our PYO pitches can accommodate a maximum of 4 guests over 5 years of age per pitch. One child under 5 years old can also be added to the pitch if needed. All guests must be included in the booking and no additional guests can be included at the last minute.

Please be aware that we have a maximum guest capacity which cannot be exceeded so it may not be able to add guests to your booking following the ticket resale (even if you only have 2 guests included on the original booking staying on your pitch).

What furnishings are provided?

Please refer to the specific descriptions of our accommodation options on our website where full details are listed of what’s included. If you have any further questions regarding the accommodation or facilities, please don't hesitate to email any questions to info@thelovefields.com

What bedding do i need ot bring?

All bedding is included in our furnished structures in Love Fields including the Mongolian Yurts, Ash Yurts, Kushti Cabins, Lotus Belle Tents, Airstreams and Furnished Bell Tents. If you have booked an Unfurnished Bell Tent or a ‘Pitch Your Own’ pitch in Glastonbury Docks you will need to bring your own bedding.

ARE THE STRUCTURES SECURE?

There is 24hr security at all access points into the field and patrolling the site. Only Love Fields guests are permitted access to accommodation areas. Some structures have lockable doors, however, all valuables are left at the owners risk. We would recommend carrying valuables with you or not bringing them at all. 

Is there lighting?

All of the communal areas and walkways are well lit. Electric lighting is provided in some of our structures. Battery or solar lighting is available in the Ash Yurts and Lotus Belle Tents. We would recommend that you bring a hand or head torch with you as these are useful both in and outside the festival site. NO naked flames or candles are permitted in or around any of our structures or in the PYO camping areas. Only Love Fields staff are permitted to light the fire pits or candles and only in designated areas where they can be supervised by staff. 

How warm are the structures?

Our canvas structures are made from heavy grade canvas and are generally warmer than normal tents. However, please be warned that it can get chilly on a clear night so feel free to bring blankets if you would like to. We do try to provide sufficient bedding to ensure you have a cosy nights sleep in our furnished structures. The Airstreams have heating and the Mongolian Yurts are well insulated so retain heat better than other single skin canvas structures. 

Does my structure or pitch have power?

Our Mongolian Yurts, Kushti Cabins and Airstreams are provided with an electric power supply. Other furnished structures are supplied with either battery or solar powered lighting. For our ‘Pitch Your Own’ guests in Campervan / Caravan / Motorhomes, you have the option to book electric hook for an additional fee (limited numbers available, subject to availability at time of booking).

can i camp next to my friends?

All structures and pitches are allocated prior to your arrival so if you are part of a group who would like to be near each other, please make us aware of this as early as possible. It may not be possible for PYO Tent guests to be next to a PYO Motorhome pitch but we will do our best to allocate group pitches as close together as possible as long as we know who is in your group! Pre-allocation of pitches means multiple pitches can be ‘reserved’ for group bookings and guests can arrive any time and join their specified group.

Facility FAQ's

Are there communal areas in love fields/ glastonbury docks?

We provide communal seating areas were you can sit back and relax with other Love Fields/ Glastonbury Docks guests, grab a bite to eat or visit to the bar for a cheeky drink before heading into the festival. We provide large covered areas with ample seating so you can escape the elements (rain or shine!) and give your festival weary feet a well deserved rest.

Can I charge my mobile phone/ other handheld devices?

Some of our accommodation options include a dedicated electric power supply to charge phones and other devices. If you've chosen to stay in any other of our accommodation options, we provide phone charging tents in various locations on site. Phone charging facilities will be pointed out to you at check-in. Please note that phone chargers are not provided so remember to bring your own. Phones and other personal items are left at the owners risk.

is the area secure?

Love Fields and Glastonbury Docks has 24hr security and we have members of security staff at all of our access points into the field as well as roaming across the site. Only guests with valid Love Fields/ Glastonbury Docks wristbands are permitted into Love Fields/ Glastonbury Docks. We would always advise not to bring items of value and any valuables left on site are left at the owners risk.  

are there hot showers and flushing toilets? 

Of course! We have a dedicated team that look after our toilets and showers and regularly service them throughout the festival to ensure the highest standards are maintained. All showers have changing areas with hooks for clothes and our flushing toilets have washing basins and mirrors. In 2022, we introduced composting toilets alongside our flushing toilets. We politely ask all guests to use the composting toilets with confidence - they are the environmentally friendly choice! We ask our guests to use the showers and sinks with respect - they are intended for washing bodies and hands, not muddy welly boots. 

Is there wheelchair accessible toilets and shower facilities?

A wheelchair accessible composting toilet is located in Barron Ground, Spring Ground and Glastonbury Docks. Showers typically have a few steps up to the cubicle door but we do have one shower that can be converted to a wheelchair accessible unit using temporary ramps. Please make a member of Love Fields staff aware if you require this facility and we’ll be happy to make the necessary arrangements.

Every endeavour is made to create wheelchair access into, from and around our site. Anyone with specific requirements are encouraged to ask for assistance from a member of Love Fields staff. The more information you are willing to share prior to your arrival, the better prepared we will be to ensure your stay with us is as comfortable as possible.

Our site is located on grazing pasture so we kindly request that all guests are mindful of any limitations to their mobility and particularly in a rural environment. Any questions, please email info@thelovefields.com.

Is there food and drink available in love fields/ glastonbury docks? 

There are food options available across the site. If you have booked into one of our furnished structures in Love Fields, you can head to the restaurant where breakfast is provided daily and supper is available. If you've booked into Glastonbury Docks, various options are available from delicious coffees, snacks and hot breakfasts to a variety of hot and cold food offerings served near the covered bar area at the bottom of the field down near Pedestrian Gate C.  

ARE CHILDREN WELCOME in love fields/ glastonbury docks?

Yes, families are welcome across Love Fields/ Glastonbury Docks. We've had a number of families stay with us over the years. Children under 5 years of age are free of charge but if your child sleeps in a cot, you will need to provide the cot and bedding regardless of whether you are staying in furnished or unfurnished accommodation.

can we have a campfire?

Absolutely not! Around our bars we provide fire pits with ample seating so you can get cosy and enjoy the evenings. Campfires, BBQ's and other open flames are not permitted in any other area within Love Fields or Glastonbury Docks.

are there cooking FACILITIES for guest use?

We do not provide guest cooking facilities but you are more than welcome to bring your own food. We do not permit cooking over open fires or on BBQ's due to fire safety compliance. If we feel equipment is deemed unsafe, it equipment will be confiscated and can be collected at the end of the festival.

are there stand pipes for guest use?

There are stand pipes providing fresh drinking water at various locations across the site. You will be shown the locations of the stand pipes when you check in.

how do i dispose of my chemical waste?

The chemical waste disposal facility is located in Glastonbury Docks. You will be shown the exact location when you check in. Please do not dispose of chemical waste in the composting toilets or anywhere other than the specified chemical waste facility.

how do i dispose of my rubbish?

Rubbish bins are provided across the site for guests to use and the bins are emptied regularly. Glastonbury Docks guests will be given bin bags at check in and asked to dispose of those bags when full in clearly signposted rubbish collection areas. All rubbish is sorted for recycling post event.

Booking FAQ's 

Do you provide festival tickets with your ACCOMMODATION?

We have a limited number of festival tickets available to us and offer these with our furnished structures in the first instance. For all other accommodation options you will need to secure your festival tickets through official Glastonbury channels before booking with us. Please see www.glastonburyfestivals.co.uk for full details.  Prior to the Glastonbury Festival tickets going on sale you will need to register - www.glastonburyregistration.com - once you have registered you can then try to secure tickets when they go on sale. Please see the Official Glastonbury Festival website for more details.

How do i book with the love fields/ glastonbury docks?

Once you have secured your ticket, please refer to our website for details of how to book. If you are enquiring about our furnished structures in Love Fields, please email us at info@thelovefields.com. For Barron Ground and Spring Ground bookings, please see our website for details of how to book with us.

Do i need to pay a deposit to secure my booking?

If you are booking accommodation in Leg of Lickle before 1st February 2025, a 50% deposit is required to secure your booking with the balance due on the 1st February 2025. If you book on or after 1st February 2025, you will be required to pay in full at the time of booking. For all other bookings, payment is required in full at the time of booking unless otherwise agreed with Love Fields management. We can provisionally ‘hold’ a structure/pitch for up to 48hrs pending receipt of your payment. After 48hrs the provisional hold will be released and the structure/pitch will go on sale again. 

HOW DO I PAY?

We are unable to accept credit or debit card payments. All payments must be made via BACS bank transfer or by cheque in GBP Sterling. If you are making an international bank transfer in another currency, please be aware there may be additional bank charges incurred that need to be covered by you. International payments are by prior arrangement only.

Will i receive confirmation for my booking?

Yes, once the payment has been received, your booking will be confirmed and we will send you an invoice/receipt for your booking and payment. This process can take up to 48hrs. 

What is the cancellation policy?

You can cancel your booking at any time by informing us in writing to - info@thelovefields.com 

Please see our Terms and Conditions for further details.

Is there a damage deposit?

We do not charge a damage deposit, however if there is any damage to any property at Love Fields you will be charged in full for the cost of repair or replacement. Please refer to our terms and conditions for further details. 

can i change or upgrade my booking at a later date? 

Subject to availability, yes, of course you can! We will try our best to accommodate all such requests but the sooner we are made aware of changes to any booking, the better.

Check-In FAQ's 

What are love fields/ glastonbury docks opening times?

We open our gates and receptions at midday on Wednesday 25th June 2025 to welcome our guests and we close at 11am on Monday 30th June 2025. 

what do i need to bring to check in?

We will send you a list of essentials prior to your arrival but you will definitely need your Glastonbury Festival Tickets, Love Fields/ Glastonbury Docks Car Parking Pass and Blue Route Pass (if coming by car), and a copy of your invoice/receipt for your booking to make the process as quick and efficient as possible. If you are not the lead booker and therefore do not have any documentation, you’ll need to know the name of the lead booker to check-in. A booking reference or invoice/receipt number would also be helpful.

Where is my accommodation?

After checking in, you will be shown to your accommodation or pitch and where all the site facilities are located. There are Love Fields staff available to show you around or you are more than welcome to explore Love Fields/ Glastonbury Docks at your own leisure. All accommodation structures and pitches are allocated prior to the festival and will be reserved for you no matter what time you arrive.

can i park my car next to my accommodation/pitch?

We provide designated parking areas in Love Fields and Glastonbury Docks and we have Love Fields staff available to show you where to park. Depending on how saturated the field is, it should be possible to drive to your accommodation or pitch, unload and then park your vehicle in one of the designated parking areas. We politely ask all guests to drive at walking pace in the fields and follow any instructions given by Love Fields staff. Please do not park your vehicle in any unauthorised areas - service lanes need to be clear in case emergency access is required. Once parked in the designated car parking areas (which is typically no more than a very short stroll from your accommodation or pitch) guests have access to their vehicle 24/7.

I still have a question?

If you haven't found the answer to your question here send us an email and we will be happy to help - info@thelovefields.com

Terms & Conditions 

Contract of Hire

Our contract of hire is subject to the terms and conditions listed below. By booking one of our structures or pitches, you are agreeing to the terms and conditions as listed below:

Company:  Love Fields Glastonbury Limited.

Client: The guests entering into a rental agreement with the Owner, to include the Lead Booker and all named guests  

Event: Glastonbury Festival 2025 - Camping with The Love Fields Glastonbury at The Love Fields/ Glastonbury Docks.

Official period of hire: 12pm Wednesday 25th June 2025 – 11am Monday 30th June 2025 (unless otherwise agreed with the Owner).

Total payment: As specified on website or by agreement with the Owner.

Installed and ready to use by: 12pm Wednesday 25th June 2025.

·         General Terms and Conditions of Hire and Binding contract

·         Terms of Payments

·         Cancellations

·         Insurance

·         Limitations of Liability

·         The Equipment

·         Alterations and modifications

·         Additions to T&C’s with respect to the contract of hire of specialist structures and vehicles

·         Contact information

General Terms and Conditions of Hire and Binding Contract

These terms and conditions of business are between Love Fields Glastonbury Limited (hereinafter called the ‘Company’) & the hirer (here in after called the ‘Client’). This document may be an annex to a contract or agreement of works and should be read with reference to said contract or agreement. When the Client makes a booking with the Company the Client accepts these conditions and becomes liable for ensuring that they are observed and abided by for the duration of their stay at Love Fields Glastonbury/ Glastonbury Docks.

In the event that the person or persons contracting any service from the Company is in the employ of an approved account holder, then the Client will be taken to be the entity holding the account and not the individual(s) requesting the service.

These terms and conditions are deemed to be accepted by the Client by virtue of a booking or engagement by the Client (which term includes use whether under a contract of service or services under an agency, licensee, franchise, partnership or any other form of agreement) of any employee introduced by the Company.

The Company undertakes to make every effort to supply any service contracted in a timely and efficient manner within the terms and conditions of business but can in no way be held responsible for variable traffic, weather conditions or any other circumstances beyond their direct control.

The Company cannot be held responsible for incorrect or incomplete information provided by the Client at the time of booking. The guest data provided must be correct at point of check-in. Any inconsistencies with guest details could lead to refusal of entry and cancellation of entire booking.

It is the responsibility of the Client to plan and execute their own travel arrangements to and from the Love Fields/ Glastonbury Docks.

No variation can be made to these terms without written consent from the General Manager of the Company.

The most recent version of these terms and conditions are deemed to be the one in operation at any time and are the terms and conditions the Client is agreeing to at point of booking.

The Company reserves the right to add to, alter or otherwise modify these terms and conditions at any time without notice or agreement if the Company decides that it is within the interest of safe and efficient operation to do so. It is up to the client to review these terms frequently.

The Principle Client will be held responsible for the actions and behaviour of all their own Staff, Guests or Sub Clients at all times and will be taken to hold conditions of contract commensurate with those of the Company.

The Client will be held responsible for any damage or heavy soiling caused by them (or any other person or persons deemed by way of these conditions to be the Client’s responsibility), to any company property or property in the direct custody of the Company.

All damages to Company property will be compensated by the person or persons responsible for causing the damage. Failure to compensate the Company for damaging Company owned property could result in legal action regardless of how the damage was caused.

It is the responsibility of the Client to adhere to all guidelines and advice provided by the Company or Company Representatives to avoid causing damage to Company property or infrastructure.

The goods and equipment will at all times remain the property of the Company and all equipment, structures and inventory must be returned to the Company in the same or better condition than which it was supplied.

Any shortages of or malfunctioning of structures, equipment or services must be notified by the Client to the Company within 2 hours of the issue being identified. Love Fields staff are available across the site, including Welcome Desks and Bars. The Main Gate (vehicular access) and Walk Through Entrance/ Exit Gate to Pedestrian Gate C are manned by security staff 24 hours per day for the duration of the event. In the event of an issue arising, the Client should communicate the issue to one of the responsible persons employed by the Company and a Love Fields representative will then be contacted to assist or rectify any problems within a reasonable time. 

The Client must at all times:

(a)     Exercise all reasonable care and diligence in the use of the equipment in accordance with the manufacturers specifications.

(b)     Not tamper with or attempt to repair any Company equipment or property. In an instance where equipment breaks or becomes unfit for purpose, the Company must be notified as soon as is reasonable possible and within 24 hours. If deemed reasonable, a repair or replacement will be arranged by the Company.

(c)     Be responsible for all loss and accidental damage to the equipment, save and except when the damage is caused by the Love Fields Glastonbury Limited or their Representatives.

(d)     Be responsible for all loss and accidental damage to the equipment occasioned by theft, malicious damage, or other unlawful acts.

(e)     At no time during the period of hire part with the possession of the equipment or in any way deal with it in a way that is inconsistent with the Love Fields Glastonbury Limited guidelines.

(f)      Ensure that as far as is reasonable, the equipment is secure at all times.

(g)     Not to remove or deface labels, manufacturers serial numbers, information signage or other marks that identify the equipment as the property of the Love Fields Glastonbury Limited.

(h)      Not permit any person to improperly use the equipment.

In the event that the equipment or any part of it is lost, stolen or damaged during the period of hire where the Client bears responsibility for these terms, the Client will be liable. The Company will indemnify the cost and expenses of the replacement of such lost or stolen equipment, and /or for the replacement of the equipment which, in the sole determination of the Love Fields Glastonbury Limited, is damaged beyond repair and/or for the costs and expenses of repairing damaged equipment.

All Lead Bookers must be a minimum of 21 years of age. All children under the age of 16 must be accompanied by a responsible adult.

Photos shown on this website are illustrative only and the visual representation may differ from the accommodation and services provided.

No glass is allowed to be brought to the Love Fields Glastonbury/ Glastonbury Docks sites. If glass is found, the Company reserves the right to confiscate the glass items and their contents. 

Terms of Booking

The Company requires the full names and postal addresses of all proposed guests prior to processing any booking.

The Company reserve the right to refuse bookings at booking application stage (prior to receipt of any payment) for any reason whatsoever. The Company will not be required to provide an explanation for any such decision. The Company’s decision is final.

Anyone intending to book accommodation in Love Fields/ Glastonbury Docks must be able to provide evidence of a valid Glastonbury Festival ticket or pass for all proposed guests included on their booking if requested. Failure to provide proof of a valid Glastonbury Festival ticket or pass will void any booking regardless of the stage of the booking.

The Company reserves the right to cancel/ void any booking that has been inadvertently processed without the required terms of booking as described here. Refunds will not be awarded for cancelled or voided bookings that have been processed in good faith by the Company outside of the required the terms of booking described here.

Guests are confirmed by the Company at time of booking. The Client should be aware that it may not be possible to add extras guests to an existing booking due to overall guest numbers and field capacities regardless of the maximum number of guests permitted in any structure or on any pitch.

It is the sole responsibility of the Client to ensure the guest details provided at point of booking are accurate. All changes and amendments must be made in writing prior to guest check-in and all amendments may incur additional administration fees.

All bookings should be for the sole use of the Client and their party. Sub-hire whether for financial gain or not is strictly forbidden. Any booking found to have been transferred to a third party without prior agreement from the Company will be cancelled without refund. The Company’s decision is final.

By making a package booking with the Company that includes Glastonbury 2025 Festival tickets the Client is confirming that they have read, understood and agreed to Glastonbury’s terms of condition for entry and agree to adhere to them. https://www.glastonburyfestivals.co.uk/information/tickets/#TCs

Commercial Activity is strictly prohibited. “Commercial Activity” means any commercial, promotional and trading activities (including but not limited to ambush marketing, sponsored or paid for social media posts, brand influencing and/or unauthorised filming). Such Commercial Activity is not permitted on the Festival Site without express prior written permission of GFEL. Without limiting the foregoing, ticketholders may post content from the Festival on their personal social media accounts, in line with the Festival’s Photography Policy and the Broadcaster Internet and Filming Policy however this cannot extend to any content which would by any law, or trading standards rules or regulations, require them to include hashtags such as #ad #gifted #prinvite or #thanksto(partner). For the avoidance of doubt, no such hashtags are permitted to be used in conjunction with the Festival, nor the Festival IP, nor in any other manner which may suggest or imply any commercial association with the Festival.

Terms of Payment

The Client agrees to pay to the Company all agreed charges in a timely and efficient manner by the process or processes included herein.

The Client is required to pay the full payment for the structure being hired as stated and advertised on the web site (www.thelovefields.com) at the time of booking unless otherwise agreed with the Company. The booking is not considered confirmed until payment is received by the Company.

Any Client hiring a structure that only requires a 50% deposit will be required to pay the balance of the full payment by 1st February 2025. Any Structure booked after the 1st February 2025 will require full payment at the time of booking. The hire contract will not become effective until the deposit, or full payment after 1st February 2025 has been received.

All prices are charged in Sterling GBP, and must be paid in Sterling GBP. If making an international transfer, the Client will be charged for any associated additional bank charges. Any additional bank charges incurred will be added to the invoice total.

All costs including delivery charges are included in the total contract amount.

The Client is required to pay the balance of the contract fee on or before the day of hire to the appropriate Love Fields representative, or to provide evidence of payment made by electronic means.

The Company has the right to refuse entry into the Love Fields/ Glastonbury Docks until the Client can prove payment has been made or relevant funds have been received in the Company nominated bank account.

Payment should be made by BACS bank transfer, cash or cheque as long as funds have cleared the Company’s account prior to the day of hire.

The Client will be held responsible for any extension to contract caused by the failure to redeem any equipment, vehicles or inventory at the pre agreed time. In this situation, the Client will be in breach of the terms of contract and the Client will be liable to pay the Love Fields Glastonbury Limited on an hourly or day rate basis for the hiring of the equipment for any unauthorised extension to the hire period, as is deemed most appropriate by the Company. Such further period of time will commence at the expiration of the period of hire and will conclude at the at the date/time the equipment is returned to the Love Fields Glastonbury Limited in good working order and condition, or when the Love Fields Glastonbury Limited receives full monetary compensation for the loss or damage to the equipment. 

Any extra charges incurred are payable on demand, including a £50 administration fee for the later addition of car parking passes and extra guests not included on the original booking.

Cancellations by the Client (Accommodation Only)

Any contract cancelled is subject to the following terms and conditions:

(a) All cancellation requests must be made in writing to info@thelovefields.com by the relevant Lead Booker.

(b) Cancellations made prior to the 2025 Glastonbury Festival ticket resale  will incur a £150 administration fee. 

(c) Cancellations on or after the date of the 2025 Glastonbury Festival ticket resale date will receive a refund of 50% of the payment received by the Company less the £150 administration fee once the structure is re-hired.

(d)     Structures and pitches are non-transferable unless approved by Love Fields Glastonbury Limited in writing. The Company reserves the right to refuse entry to any unauthorised person or group and no refund will be given.

(e) The Company reserves the right to charge 10% of the total value of the original for any alterations and/or reductions to the contract of hire.

(f) Any cancellation or amendment to a booking which includes multiple structures or pitches must be communicated in writing to  info@thelovefields.com and the cancellation/ amendment request must clearly identify which elements of the booking need to be cancelled/amended or which specific guests are affected.  It is the Client’s responsibility to clearly communicate all amendments to existing bookings so that the Company may process the amendments efficiently.

(g) The Company reserves the right to refuse last minute amendments to any confirmed booking.  No refunds or part refunds will be given for cancellations/amendments within 30 days of the event unless specifically agreed in writing.

(h) Client refunds will be made by BACS bank transfer only, regardless of the original payment method.  Client refunds must be authorised by the Lead Booker only into the bank account nominated by the Lead Booker in writing to  info@thelovefields.com

Cancellations by the Client (Accommodation and Ticket Packages)

Any contract cancelled is subject to the following terms and conditions:

(a) All cancellation requests must be made in writing to info@thelovefields.com by the relevant Lead Booker.

(b) Cancellations made prior to the main 2025 Glastonbury Festival ticket Sale will incur a £150 administration fee.

(c) Cancellations on or after the main 2025 Glastonbury Festival ticket sale will receive a refund of 50% of the payment received by the Company less the £150 administration fee once the structure is re-hired.

(d)     Structures and pitches are non-transferable unless approved by the Love Fields Glastonbury Limited in writing. The Company reserves the right to refuse entry to any unauthorised person or group and no refund will be given.

(e)     The Company does not endorse third party selling in any form. If any accommodation packages are found to have been transferred to a third party by the Client then all bookings by the Client will be void and no refunds will be given. What is deemed to have been transferred is at the sole discretion of The Company.

(f) The Company reserves the right to charge 10% of the total value of the original for any alterations and/or reductions to the contract of hire.

(g) Any cancellation or amendment to a booking which includes multiple structures or pitches must be communicated in writing to  info@thelovefields.com and the cancellation/amendment request must clearly identify which elements of the booking need to be cancelled/amended or which specific guests are affected.  It is the Client’s responsibility to clearly communicate all amendments to existing bookings so that the Company may process the amendments efficiently.

(h) The Company reserves the right to refuse last minute amendments to any confirmed booking.  No refunds or part refunds will be given for cancellations/amendments within 30 days of the event unless specifically agreed in writing. The option to roll over the booking may be offered as an alternative. The client would be liable for any price increase during the roll over period.

(i) Client refunds will be made by BACS bank transfer only, regardless of the original payment method.  Client refunds must be authorised by the Lead Booker only into the bank account nominated by the Lead Booker in writing to  info@thelovefields.com

Cancellations due to an event ‘Force Majeure’

The Company shall not be liable for any cancellations, failure or delay in the performance of the Contract with the Client for the period that such cancellations, failure or delay is:

(a)     Beyond the reasonable control of the Company.

(b)      Materially affects the performance of any of the Company’s contractual obligation to the Client.

(c)      Could not have reasonably been foreseen or provided against.

(d)      Refunds will only be considered if the event is cancelled in full and not rescheduled.

Examples of events Force Majeure include but not limited to:

(a)     Acts of God such as but not limited to, fires, explosions, earthquakes, drought, floods, pandemics.

(b)      War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, rebellion, revolution, act of terrorism, serious threat of terrorism.

Insurance

The Client is responsible for ensuring the reasonable safety and security of all the equipment and Company property at all times.

The Client will pay for any loss, damage or theft to any item in the inventory howsoever caused.

It is the Client’s responsibility to ensure that they carry sufficient comprehensive insurance against loss or damage to any equipment, structure or inventory supplied by the Company at all times.

All equipment, structures or inventory supplied by the Company carry an "Equipment Condition Report & Inventory" agreed by the Client and the Company at the time of delivery. Costs for repairs, spare or replacement parts incurred through damage or loss suffered whilst on hire shall be quoted for and passed on to the Client for immediate settlement.

Any Clients goods or equipment carried, stored or otherwise in the responsible care of the Company shall be done so at the Clients own risk at all times.

The Client further agrees to indemnify (and to keep indemnified) the Company for any costs or liabilities arising from the Clients actions or the actions of any person or persons unknown under the direct control of the Client. This includes all visitors, agents or other persons that may have cause to come within the vicinity of, or in contact with, any equipment, structure or inventory supplied by the Company whilst in their control and not omitting the presence of any Company representative for any reason.

In the event of any equipment, structures or inventory that is supplied by the Company, either being supplied directly by the Company or hired by the Company for the Client’s pleasure, or on behalf of the Client not being available by reason of mechanical breakdown, accident or any other reason whatsoever then the Company reserves the right to substitute any other equipment, structure or inventory which the Company in their absolute discretion shall deem to be a suitable replacement for the unobtainable item.

Provided that if for any reason the equipment, structure or inventory is not available and the Company is unable to substitute a suitable replacement then the Company’s liability shall be limited to the reimbursement of any monies paid for that item only minus any reasonable costs incurred by the Company for the original supply of said item.

The Company cannot be held liable for any personal injury incurred during the hire period at the Love Fields Glastonbury/ Glastonbury Docks. The Client accepts that all fields in the festival vicinity are otherwise pasture land and may have uneven surfaces.

It is the Client’s sole responsibility to take extra care when walking in the Love Fields/ Glastonbury Docks and to wear appropriate footwear and clothing at all times.

Alterations & Modifications

No alterations or modifications of any kind are allowed to equipment, structures or inventory, unless prior permission is sought from the Company and granted in writing. Any subsequent work carried out will be carried out by the Company or their approved agent and to such a standard that is acceptable to the Company. The Client shall be held responsible for all associated costs.

In the event that the Company shall authorise the Client to carry out or to have completed any such works by their own hand, then any works carried out will not be deemed completed until inspected and passed by a Company representative. In the event that such works shall be deemed by the Company to be unsatisfactory and/or detrimental to the condition of any equipment or structure then such works will be classed as damage and charged accordingly.

Additions to T&C’s and with respect to the contract of hire of specialist structures and vehicles

The Client will allow full and unrestricted access to equipment, structures and inventory supplied by the Company to the Company and its representative at all times.

It is the Company’s sole discretion as to the number of attendees for any event.

It is the Client’s sole responsibility to hold the correct number of official tickets passes in order to facilitate themselves and their group to attend Glastonbury Festival 2025. Refunds will not be awarded to bookings made without valid festival passes.

It is the Client’s sole responsibility to organise appropriate transportation to and from the Love Fields/ Glastonbury Docks and to and from Love Fields/ Glastonbury Docks to and from the Glastonbury Festival site.

Electric vehicle charging is not permitted anywhere in the Love Fields/ Glastonbury Docks.

The Company reserve the right to expel from, or to refuse the use of, any structure in the Company’s custody to any person or persons for the following reasons:

(a)    Any person or persons displaying abusive or threatening behaviour towards a member of Company staff or other Clients or attendees.

(b)   Any person or persons that are deemed by their behaviour or attitude to be a danger or threat to either themselves, any member of Company staff or any other occupant of the Love Fields/ Glastonbury Docks at any time.

(c)    Any person or persons causing or likely to cause any damage to Company property or other property in the care or custody of the Company or any of the Company employees or staff.

(d)   Any person or persons refusing to comply with any reasonable request of a Company employee.

(e)   Any persons who does not hold the correct wristbands and who is unable to identify themselves with Company guests records.

(f)     Any persons that is found to be carrying illegal or counterfeit items.

(g)    Any persons found to be undertaking illegal activities both at the Love Fields Glastonbury Limited and on the main Glastonbury Festival site.

Any persons expelled from the site with respect to the above points will not be liable for refund.

The Company reserve the right to refuse Client admission to the Love Fields/ Glastonbury Docks for reasons of public safety. This decision would be taken by the Company at the discretion of the Company Management. Any Client who is refused admission or is removed from the site will not be entitled to a refund.

In the absence of a member of Company Management the highest ranking employee present will carry the same authority.

Security and Banned Items

Without liability to the Client, the Company shall be entitled to confiscate any item(s) which may reasonably be considered to be a weapon or used as a weapon or may cause danger, offence or disruption to any other person.

Items banned from the Love Fields/ Glastonbury Docks include but are not limited to: drones, glass, large stereo systems, illegal substances, unauthorised professional film/ video equipment, airhorns, flares, Chinese lanterns, any item which may reasonably be considered for use as a weapon, animals (other than registered guide or hearing dogs and by prior arrangement with the Company only), naked flames, chimeneas, open fires.

Confiscated items will not necessarily be returned to the Client. Any Client refusing to surrender banned or dangerous items will face immediate eviction from site.

Absolutely no unauthorised vehicles are permitted on site

Contact

If you have any further questions, please refer to our FAQ’s on this website or email info@thelovefields.com