Terms & conditions 


Contract of Hire


Our contract of hire is subject to the terms and conditions listed below. By booking one of our structures you are agreeing to the terms and conditions as listed below.

Company:  Love Fields Glastonbury Ltd.

Client: The guests entering into a rental agreement with the Owner, to include the lead booker and all named guests  

Event: Glastonbury Festival 2019 - Camping with The Love Fields Glastonbury at The Love Fields.

Official period of hire: 12pm Wednesday 26th 2019 – 11am Monday 1st July 2019.

Total payment: Please see each structure for details.

Installed and ready to use by: 12pm Wednesday 26th June 2019.


·         General Terms and Conditions of Hire and Binding contract

·         Terms of Payments

·         Cancellations

·         Insurance

·         Limitations of Liability

·         The Equipment

·         Alterations and modifications

·         Additions to T&C’s with respect to the contract of hire of specialist structures and vehicles

·         Contact


General Terms and Conditions of Hire and Binding Contract

These terms and conditions of business are between Love Fields Glastonbury Ltd (hereinafter called the ‘Company’) & the hirer (here in after called the ‘Client’). This document may be an annex to a contract or agreement of works and should be read with reference to said contract or agreement. When the Client makes a booking with the Company the Client accepts these conditions and becomes liable for ensuring that they are observed and abided by for the duration of their stay at Love Fields Glastonbury.

In the event that the person or persons contracting any service from the Company is in the employ of an approved account holder then the Client will be taken to be the entity holding the account and not the individual(s) requesting the service.

These terms and conditions are deemed to be accepted by the Client by virtue of a booking or engagement by the Client (which term includes use whether under a contract of service or services under an agency, licensee, franchise, partnership or any other form of agreement) of any employee introduced by the Company.

The Company undertakes to make every effort to supply any service contracted in a timely and efficient manner within the terms and conditions of business but can in no way be held responsible for variable traffic, weather conditions or any other circumstances beyond their direct control.

The Company cannot be held responsible for incorrect or incomplete information supplied by the Client at the time of booking.

No variation can be made to these terms without written consent from the General Manager of the Company.

The most recent form of these terms and conditions is deemed to be the one in operation at any time.

The Company reserves the right to add to, alter or otherwise modify these terms and conditions at any time without notice or agreement if the Company decides that it is within the interest of safe and efficient operation to do so, it is up to the client to review these terms frequently.

The principle client will be held responsible for the actions and behavior of all their own staff, guests or sub clients at all times and will be taken to hold conditions of contract commensurate with those of the Company. In the event of sub hire or contract by the principle client then the Client is obliged to consider and carry out the wishes of the company’s representative within the confines of these terms. Failure to do so may cause the direct intervention of the company’s representative on the clients own responsibilities notwithstanding these terms and conditions.

The Client will be held responsible for any damage or heavy soiling caused by them or any other person or persons deemed by way of these conditions to be the Client’s responsibility, to any company property or property in the direct custody of the Company.

The goods and equipment will at all times remain the property of the Company, and all equipment, structures and inventory must be returned to the Company in the same or better condition than which it was supplied.

Any shortages of malfunctioning of structures, equipment or services must be notified by the client to the Company within 2 hours, Love Fields staff are available across the site, including Welcome desk and Bars. With the Main gate and Entrance to Gate C manned 24hrs, a Love Fields representative will then be called to attend to correct any problems within a reasonable time. 

The Client must at all times:

(a)     Exercise all reasonable care and diligence in the use of the equipment in accordance with the manufactures specifications.

(b)     Not to tamper with or attempt to repair the equipment, in an instance where equipment breaks or becomes unfit for purpose The Love Fields Ltd must be notified within 24hrs, if deemed reasonable a   repair or replacement will be arranged.

(c)     Be responsible for all loss and accidental damage to the equipment, save and except when the damage is caused by The Yurt Eventing Company.

(d)     Be responsible for all loss and accidental damage to the equipment occasioned by theft, malicious damage, or other unlawful acts.

(e)     At no time during the period of hire part with the possession of the equipment or in any way deal with it in a way that is inconsistent with The Love Fields’s guidelines.

(f)      Ensure that the equipment is secure at all times.

(g)     Do not remove or deface and labels, manufactures serial numbers or other marks that identify the equipment as the property of The Love Fields.

(h)      Do not permit any person to improperly use the equipment.

In the event that the equipment, or any part of it lost, stolen or damaged during the period of hire where the Client bears responsibility for these terms, the client will be liable Company and will indemnify it for the cost and expenses of the replacement of such lost or stolen equipment, and /or for the replacement of the equipment which, in the sole determination of The Love Fields Ltd is damaged beyond repair and/or for the costs and expenses of repairing damaged equipment.

All lead bookers must be a minimum of 21 year of age, all children under the age of 16 must be accompanied by responsible adults.

Photos shown on the website are illustrative only and the representation may differ from the accommodation and services provided.

No glass or plastic allowed on Love Fields site, if glass or plastic is found the Company reserve the right to confiscate items and their contents. 


Terms of Payment

The Client agrees to pay to the Company all agreed charges in a timely and efficient manner by the process or processes included herein.

The Client is required to pay the full payment for the structure being hired as stated on the booking form and advertised on the web site (www.thelovefields.com) at the time of booking. The booking is not considered firm until payment is received by the Company.

Any Client hiring a structure that only requires a 50% deposit will be required to pay the balance of the full payment by 1st April 2019. Any Structure booked after the 1st April 2019 will require full payment at the time of booking. The hire contract will not become effective until the deposit, or full payment after April 1st 2019 has been received.

All prices are charged in Sterling GBP, and must be paid in sterling, if making an international transfer the Client must add any additional bank charges to the invoice charged by the Company.

A full refund minus a £150 administration fee, or 20% of original booking fee, whichever is less, will be made for cancellations prior to 1st January 2019. Cancellations on or after this date will receive a refund of 75% of the payment received by the Company less the £150 administration fee, or 20% of original booking fee, whichever is less, once the structure is re-hired.

All costs including delivery charges are included in the total contract amount.

The Client is required to pay the balance of the contract fee on or before the day of hire to the appropriate Love Fields representative, or to provide evidence of payment made by electronic means.

Payment should be made by bank transfer, cash or cheque as long as funds have cleared the Company’s account prior to the day of hire.

The Client will be held responsible for any extension to contract caused by the failure to redeem any equipment, vehicles or inventory at the pre agreed time. The Client will be in breach of the terms of contract, the Client will be liable to pay The Love Fields on an hourly or day rate basis for the hiring of the equipment for such further period of time, whichever is deemed most appropriate by the Company. Such further period of time will commence at the expiration of the period of hire and will conclude at the at the date/time the equipment is returned to The Love Fields in good working order and condition, or when The Love Fields receives full monetary compensation for the loss or damage to the equipment. 

Any extra charges incurred are payable on demand.



Any contract cancelled is subject to the following terms and conditions:

(a)     All cancelations must be made in writing to info@thelovefields.com.

(b)      Cancellations made prior to the 1st January 2019 will incur a £150 administration fee, or 20% of original booking fee, whichever is less.

(c)      Cancelations on or after this date will receive a refund of 75% of the payment received by the Company less the £150 administration, or 20% of original booking fee, whichever is less, once the structure is re-hired.

(d)     The Company reserves the right to charge 10% of the value for any alterations and reductions to the contract of hire.

(e) Structures and pitches are non transferable after the 1st April.

If only cancelling a part booking, for example if you have booked multiple structures or pitches, the cancellation sent must clearly identify which booking you wish to cancel, or which guest would like to cancel. 



The Client is responsible for ensuring the safety and security of all the equipment at all times.

The Client will pay for any loss, damage or theft to any item in the inventory howsoever caused.

It is the Client’s responsibility to ensure that they carry sufficient comprehensive insurance against loss or damage to any equipment, structure or inventory supplied by the company at all times.

All equipment, structures or inventory supplied by the Company carry an "Equipment Condition Report & Inventory", agreed by the Client and the Company at the time of delivery. Costs for repairs or for spare parts incurred through damage or loss suffered whilst on hire shall be quoted for and passed on to the Client for immediate settlement.

Any Clients goods or equipment carried, stored or otherwise in the responsible care of the Company shall be done so at the Clients own risk at all times.

The Client further agrees to indemnify and to keep indemnified the Company for any costs or liabilities arising from the Clients actions or the actions of any person or persons unknown under the direct control of the Client including all visitors, agents or other persons that may have cause to come within the vicinity of or in contact with any equipment, structure or inventory supplied by the Company whilst in their control not omitting the presence of any Company representative for any reason.

Force Majeure. If the terms of the contract cannot be completed due to force majeure the Company will not indemnify the client against any loss. Force majeure includes war, strikes, acts of terrorism, flooding, fires, storms, accidents, earthquakes or acts of God

In the event of any equipment, structures or inventory to be supplied by the Company, that equipment, structures or inventory either being supplied directly by the Company or hired by the Company for the Clients pleasure or on behalf of the Client not being available by reason of mechanical breakdown, accident or any other reason whatsoever the Company reserves the right to substitute any other equipment, structure or inventory which the Company in there absolute discretion shall deem to be a suitable replacement for the unobtainable item.

Provided that if for any reason the equipment, structures or inventory is not available and that the Company is unable to substitute a suitable replacement the Company’s liability shall be limited to the reimbursement of any monies paid for that item only minus any reasonable costs incurred by the Company for the original supply of said item.

The Company cannot be held liable for any personal injury incurred for the duration of the hire period at The Love Fields, the Client accepts that all fields in the festival vicinity are otherwise pasture land and may have uneven surfaces.


Alterations & Modifications

No alterations or modifications of any kind are allowed to equipment, structures or inventory, unless prior permission is sought and granted in writing. Any subsequent work carried out will be carried out by the Company or their approved agent and to such a standard that is acceptable to the Company. The client shall be held responsible for all associated costs.

In the event that the Company shall authorise the Client to carry out or to have completed any such works by their own hand then any works carried out will not be deemed completed until inspected and passed by a Company representative. In the event that such works shall be deemed by the Company to be unsatisfactory and/or detrimental to the condition of any equipment or structure then such works will be classed as damage and charged accordingly.


Additions to T&C’s and with respect to the contract of hire of specialist structures and vehicles

The Client will allow full and unrestricted access to equipment, structures and inventory supplied by the Company to the Company and its representative at all times.

It is the Company’s sole discretion as to the amount of attendants supplied for any event.

It is the Client sole responsibility to hold the correct number of official tickets passes in order to facilitate themselves and their group to attend Glastonbury Festival 2019.

The Company reserve the right to expel from or to refuse the use of any structure in the Company’s custody any person or persons for the following reasons;

(a)    Any person or persons being abusive or threatening to a member of Company staff.

(b)   Any person or persons that are deemed by their behavior or attitude to be a danger or threat to either themselves, any member of Company staff or any other occupant of the structure in which they are to be housed whilst in the       custody of the Company.

(c)    Any person or persons causing or likely to cause any damage to Company property or other property in the care or custody of the Company or any of the Company employees or staff

(d)   Any person or persons refusing to comply with any reasonable request of a Company employee.

(e)   Any persons who does not hold the correct wristbands and who is unable to identify themselves with Company guests records

(f)     Any persons that is found to be carrying illegal or counterfeit items.

(g)    Any persons found to be undertaking illegal activities both at The Love Fields and on the main Glastonbury Festival site.

Any persons expelled from the site with respect to the above points will not be liable for refund

In the absence of a member of Company Management the highest ranking employee present will carry the same authority.



Any questions please email info@thelovefields.com